Our Friendly Staff
Meet some of the wonderful people here at Pettis Pools & Patio!
Larry & Erma Pettis
Larry & Erma’s vision, dedication, hard work and integrity continue to be an inspiration to us all. We lost Larry in 2003 from Alzheimer’s and sadly, lost Erma in May, 2012 to cancer. Their spirits live on in all of us at Pettis Pools and they will be forever missed. Erma was grateful for our hard-working, dedicated staff who carry out our mission statement every day and often said we have a great team here at Pettis. We are all dedicated to carrying on the Pettis traditions that have kept our business strong these last 50+ years and thank you for your continued support.
John keeps tabs on everything. He has been part of the Pettis team since 1985 and was mentored for many years by Erma. “I welcome you to shop at Pettis Pools & Patio with confidence and trust because we care about what we do.”
Vice President of Pettis Pools; Founder, Softub Express
Proud daughter of Larry & Erma, Julie grew up in the business and spent many years learning from her mom and working in the retail stores. “Stop by and see us at our Softub Express booth at one of the many festivals throughout New York State and Florida.”
Vice President – In-Ground Pool Supervisor
Proud son of Larry & Erma, Steve has been building in-ground pools for most of his life. “Do it once, do it right” is his mantra.
In-ground Liner Replacement Supervisor
An already experienced pool builder when he joined Pettis Pools in 1991. “We’ll make your old pool look like new!”
Store Manager, Hilton
A bubbly addition to Pettis Pools, Karen joined us in 2012. Together with Shelly, they manage our Hilton store location. Karen will always greet you with a ready smile.
Store Manager, Hilton
Shelly has been a part of the Pettis team since 2002 on a part-time basis but came aboard full-time in 2015.
Kevin has been fixing and building in-ground and above-ground pools since 1973. “We care about the quality of work we do and we care about our customers.”
Softub Express, Office Assistant
Al has been with Pettis Pools since 2001 and installed above ground pools for many years prior to joining our team. As one half of the “silver-surfer” team, you can feel completely confident when Al is on the job.
Pool Service / Renovation Specialist
Sean joined Pettis in 2001 as an in-store water tester and has worked in almost every division over the years. Now specializing in service, Sean’s skill and quality of workmanship is appreciated by our customers.
Office: Operations Manager
With us since 1979, Jeannie keeps it all running smoothly and is a tremendous source of knowledge. “We’re a close-knit family here.”
Softub Express, Office Manager
Jennifer joined our Softub Express staff in 2007 and is usually the lovely voice on the other end of the phone when you call our office.
Brought aboard in 2007, Steve is the other half of the “silver-surfer” team and enjoys talking with customers and solving their problems.
Spa Service Manager / Technician Extraordinaire
Dale came to Pettis Pools in July, 2009 and quickly learned the ins and outs of repairing hot tubs. He is frequently on the road and gets a lot of satisfaction out of a job well done.
Warehouse & Softub Field Team
Zach joined us in 2011 and quickly learned the ropes for all the Softub show set ups and tear downs we do across the state of NY. He handles most of the Softub scheduling as well as continues to set up beautiful displays at our events.
Part of the Pettis team since 2004. “We provide fast, friendly and professional delivery.”
Pool Service Coordinator
Sue has enjoyed working here in different capacities since she was a teenager. Erma Pettis taught her to do the right thing for our customers and that is what she bases her service on. She also enjoys having the opportunity to make new friends every day!
Swimming Pool Concierge, Hilton
Kelli has been part of the Pettis team since 1999. This year she takes on a new role as our swimming pool concierge. She will be the main point of contact for all inground and aboveground swimming pool projects and will help you every step of the way. “A friendly, knowledgeable staff is what we strive for.”
Spa & Swim Spa Delivery Expert / Assistant Warehouse Manager
Chad joined Pettis in 2008 and over the years has become an invaluable member of our family. He now primarily specializes in delivering our Maax Spas and Swim Spas and could entertain you for hours with stories of the challenging spots he’s gotten hot tubs into. Chad takes great pride in his work and is always willing to go the extra mile.
Marketing and Advertising
Part of the Pettis team since 2002, Jimmy heads up our marketing and advertising department as well as happily assists people at our E. Rochester store. “We look forward to taking care of your needs.”
Jim Ornce – “Jim O”
Part of the Pettis team since 1992. “We work hard to create a great shopping experience here at Pettis Pools.” Jim was also mentored for many years by Erma and is proud to carry on her traditions of great display and great customer care.
Nancy will always greet you with her heartfelt smile at our East Rochester location.
Cliff ‘Buster’ Roy
Softub Express & Furniture delivery
When Richard joined Pettis in 2004 we quickly realized how lucky we were. His work ethic and friendly demeanor are legendary. “We always give that extra effort to ensure a satisfied customer.”
Store Manager, East Rochester
Jim joined us in 2010 after many years spent in the pool business. He loves to help people realize their dream of an inground swimming pool! Jim is also our ‘go-to’ person for our sauna division.
Super Softub Service Tech
Sam joined our company in 2008 and quickly became invaluable in the repair of Softub packs, pool motors and anything else we ask of him. He is also our primary skinner when it comes to reskinning a Softub. “I take pride in my work”.
Store Manager, East Rochester; Patio Furniture Buyer
Joined our E. Rochester staff in 1996 and one of the sweetest people you will ever meet. Kathy enjoys educating people about the quality products we carry and the joy they bring to people’s backyards. “The professionals at Pettis Pools & Patio will pamper you.”
Teddy is Julie’s toy poodle and a constant presence in the Softub Express office. Occasionally he will be allowed in the store where he happily greets everybody and begs for liver treats!