Hot Tub Services
Swim Spa & Hot Tub Services
Expert Hot Tub Service & Maintenance in Monroe, Ontario & Surrounding Counties
Your hot tub should be a source of relaxation—not stress! At Pettis Pools, we provide professional hot tub service, swim spa service, repair, and maintenance to keep your spa in perfect working condition year-round. Whether you need water care, equipment repairs, or a seasonal drain and clean, our experienced technicians ensure your hot tub stays clean, safe, and ready to enjoy.
Why Choose Pettis Pools for Hot Tub Service?
✔ Over 60 years of experience serving Rochester & Western NY
✔ Certified hot tub professionals with expertise in all spa models
✔ Reliable and efficient service to keep your hot tub running smoothly
✔ Locally owned & operated, providing personalized customer care
Schedule Your Hot Tub Service Today!
Whether you need a quick repair, a deep clean, or regular maintenance, trust Pettis Pools to keep your hot tub in peak condition. Contact us today to schedule your hot tub service or repair!
Comprehensive Swim Spa & Hot Tub Services
Now Servicing All Makes and Models
You no longer have to worry about finding the right repair center. We have officially opened our service department to all hot tub and swim spa brands. From our core brands like Vita, American Whirlpool, and Nordic to any other model in your backyard, we’re here to help. If it holds water and heat, we can fix it!
Swim Spa & Hot Tub Repair & Troubleshooting
- Pump, heater, and jet repairs
- Leak detection and plumbing fixes
- Control panel and electrical troubleshooting
- Replacement of worn-out components
Swim Spa & Hot Tub Drain, Clean & Refill Services
Refresh, Restore & Relax
Our Signature Drain & Clean Service
Give your hot tub the deep clean it deserves—with none of the hassle. Our popular Drain & Clean Service helps keep your spa and its internal plumbing in peak condition, so it’s always ready when you are. Using our highly effective Hot Tub Serum, we eliminate buildup in hard-to-reach areas and leave your spa sparkling clean and ready to enjoy.
What’s Included:
- Purge and clean internal plumbing lines with Hot Tub Serum
- Fully drain your spa and remove all remaining water and debris
- Chemically clean your cartridge filters
- Inspect all spa equipment for performance and safety
- Thorough cover cleaning to keep things fresh and protected
Price: Starting as low as $299 (+ tax)
Outside Monroe County, additional travel surcharges may apply.
Water Testing & Chemical Balancing
- Professional water testing for pH, alkalinity, and sanitizer levels
- Expert guidance on the best spa chemicals to keep water clean and balanced
Seasonal & Winterization Services
Protect Your Investment with Professional Winterization
While we always recommend enjoying your hot tub year-round, we understand that some choose to shut things down for the winter. If that’s your plan, don’t take chances with DIY winterization—one small mistake can lead to cracked plumbing lines and expensive repairs that aren’t covered under warranty. Let the professionals at Pettis Pools handle it for you. Our expert winterization service ensures your hot tub is fully protected from freeze damage—and we guarantee it for 6 months for added peace of mind.
Pricing:💧 Starting as low as $300 (+ tax) for a 1-pump system➕ $50 for each additional pump
*Outside Monroe County, additional travel surcharges may apply.
Hot Tub & Swim Spa Valet Service
- New filters for the year
- Clean hot tub lines 3 times per year with Serum Total Cleanse
- Clean the surface 3 times per year
- Drain and refill 3 times per year
- Clean and treat the spa cover monthly
- Chemically clean filter cartridges monthly
- Test and record water chemistry monthly
- Balance chemicals monthly with chemicals on site
- Adjust water level monthly as needed
- Spa surface skimmed monthly
- Clean pump and skimmer baskets monthly
- Equipment inspection every month
- The equipment area is cleaned and kept neat
- Clean hot tub lines 3 times a year with Serum Total Cleanse
- Drain 3 times per year
- Clean the surface 3 times per year
- Clean and treat the spa cover 3 times per year
- Chemically clean and check filters 3 times per year
- Equipment inspection checklist 3 times per year
- The equipment area is kept clean and neat
Our highly trained technicians service Softub power packs from all over the country. If you do not live close enough to bring your power pack to one of our Rochester, NY locations, please call our dedicated Softub office at 800-996-8827 for assistance. We have an easy program designed to get your power pack to us in the most cost-effective manner for diagnosis and repair
The general Softub services we offer are:
- Softub pack repairs
- Control board replacements
- Pump replacements
- Softub reskins
- Lid replacements
- And much more!
Please feel free to view our spa service brochure below which contains all of our hot tub service information.
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