Hot Tub Services

Expert Hot Tub Service & Maintenance in Monroe, Ontario & Surrounding Counties

Your hot tub should be a source of relaxation—not stress! At Pettis Pools, we provide professional hot tub service, repair, and maintenance to keep your spa in perfect working condition year-round. Whether you need water care, equipment repairs, or a seasonal drain and clean, our experienced technicians ensure your hot tub stays clean, safe, and ready to enjoy.

Why Choose Pettis Pools for Hot Tub Service?

✔ Over 60 years of experience serving Rochester & Western NY
✔ Certified hot tub professionals with expertise in all spa models
✔ Reliable and efficient service to keep your hot tub running smoothly
✔ Locally owned & operated, providing personalized customer care

Schedule Your Hot Tub Service Today!

Whether you need a quick repair, a deep clean, or regular maintenance, trust Pettis Pools to keep your hot tub in peak condition. Contact us today to schedule your hot tub service or repair!

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Comprehensive Hot Tub Services

We service everything we’ve ever sold including the following brands MAAX, American Whirlpool, Vita, Elite, California Cooperage, Wellis, Nordic, Softub, Coleman, Caldera, and 5 O’Clock spas. If you have a brand not listed here, please call us and we will try and refer you to the appropriate repair center. We’re not able to service all major hot tub brands as parts are often not available.

Hot Tub Repair & Troubleshooting

Pump, heater, and jet repairs
Leak detection and plumbing fixes
Control panel and electrical troubleshooting
Replacement of worn-out components

Hot Tub Drain, Clean & Refill Services

Refresh, Restore & Relax

Our Signature Drain & Clean Service

Give your hot tub the deep clean it deserves—with none of the hassle. Our popular Drain & Clean Service helps keep your spa and its internal plumbing in peak condition, so it’s always ready when you are. Using our highly effective Hot Tub Serum, we eliminate buildup in hard-to-reach areas and leave your spa sparkling clean and ready to enjoy.

What’s Included:

Purge and clean internal plumbing lines with Hot Tub Serum
Fully drain your spa and remove all remaining water and debris
Chemically clean your cartridge filters
Inspect all spa equipment for performance and safety
Thorough cover cleaning to keep things fresh and protected

Price: $350 (+ tax)
Available within 30 miles of either Pettis Pools location

Water Testing & Chemical Balancing

Professional water testing for pH, alkalinity, and sanitizer levels
Expert guidance on the best spa chemicals to keep water clean and balanced

Seasonal & Winterization Services

Protect Your Investment with Professional Winterization

While we always recommend enjoying your hot tub year-round, we understand that some choose to shut things down for the winter. If that’s your plan, don’t take chances with DIY winterization—one small mistake can lead to cracked plumbing lines and expensive repairs that aren’t covered under warranty. Let the professionals at Pettis Pools handle it for you. Our expert winterization service ensures your hot tub is fully protected from freeze damage—and we guarantee it for 6 months for added peace of mind.

Pricing:💧 $300 (+ tax) for a 1-pump system➕ $50 for each additional pump *Available within 30 miles of either Pettis Pools location

Hot Tub Valet Service

Premium Package – Low as $150/month

5% discount on parts and service for the hot tub
5% discount on chemicals for the year
New filters for the year
Clean hot tub lines 3 times per year with Serum Total Cleanse
Clean surface 3 times per year
Drain and refill 3 times per year
Clean and treat spa cover monthly
Test and record water chemistry monthly
Balance chemicals monthly with chemicals on site
Adjust water level monthly as needed
Spa surface skimmed monthly
Clean pump and skimmer baskets monthly
Equipment inspection every month
Equipment area cleaned and kept neat

Deluxe Package – Low as $ 75/month

5% discount on chemicals for the year
5% discount on filters for the year
5% discount on parts and service for the hot tub
Clean hot tub lines 3 times for year with Serum Total Cleanse
Drain 3 times per year
Clean surface 3 times per year
Clean and treat spa cover 3 times per year
Clean and check filters 3 times per year
Equipment inspection checklist 3 times per year
Equipment area kept clean and neat

Softub Service

Our highly trained technicians service Softub power packs from all over the country. If you do not live close enough to bring your power pack to one of our Rochester, NY locations, please call our dedicated Softub office at 800-996-8827 for assistance. We have an easy program designed to get your power pack to us in the most cost-effective manner for diagnosis and repair

The general Softub services we offer are: