We get letters from many customers who have taken the time to let us know how pleased they are with someone who did an outstanding job for them, with a renovation project, with the way they were treated, and more. These letters of support mean a great deal to us and serve to inspire us to try even harder to be the very best we can be.

“I would like to make you aware of the friendly and competent service I have received at your Manitou Road store. My wife and I purchased a house in January 2008 with an inground pool and spa. Not being familiar with either, I have relied on Kelli McBride for direction and assistance. Whenever Kelli cannot help me, she always directs me to the proper people who can. Nowadays it is difficult to find a friendly and competent service. It is refreshing to do business with people who understand the importance of this and what it means to their customers. I will keep coming back to Pettis Pools & Patio.” 

Bob W.

“We felt compelled to send a quick note to let you know how pleased we are with the new LOOP-LOC system that was installed on our Pettis Pool by Jim Batchelor and Steve Pettis. They really are consummate professionals. Jim and Steve closed the pool, drilled and installed the 34 anchor casings and springs, and had the whole system looking great very quickly. Then they showed us how to disassemble the system for springtime and even helped put up the solar cover roller on the wall in the garage with us. Voltaire once wrote: ‘Appreciation is a wonderful thing; it makes what is excellent in others belong to us as well.’ Thanks for ‘passing on your excellence’ to us.” 

Bill & Elaine L.

“Please pass along my sincere gratitude to Dale – who completed a service on my hot tub during the week of Thanksgiving. He did an extra good job – doing everything he could to get the spa going in time for my company’s arrival. He coached me on some important spa tips too which I really appreciated as I am new to hot tub ownership. Dale has a fantastic customer service style – I am sure he is quite an asset to your team – “a keeper”. Thank you” – A new loyal customer,”

Kate A.

“Dear Pettis Team – Thank you so much for creating the pool that we so envisioned. It will be a blessing to our family for years to come. We recommend you 100% and thank you again from the bottom of our hearts.”

The Colombo Family

“There are not enough words in Webster’s dictionary to describe how satisfied and thankful I am with the service I have received from Pettis Pools via John Napodano and staff (namely, Tony Vito and John Mastrella). Today, it is so very rare to find quality, customer service but I must say, your store and staff certainly have it! Hats off to you, John Napodano, Tony Vito, and John Mastrella! You run a “first-class” operation and it shows by all your other staff members who have been so knowledgeable and helpful to me over the past years of being a Pettis “pool” customer and now a “spa” customer of the last two years. Thank you for treating me with the utmost respect as a customer who intends to remain a “life-long” one!!!”

Elaine M.

“Dear Pettis Pool “family”, I would be remiss to let summer end and to not say thank you for all of the work you have done for us the last 2 pool seasons! When we needed you most, you came running, to pump, patch, repair & finally replace our inground pool liner. We actually enjoyed having a pool the last few weeks of August. The new liner looks great & fits great. Mark & I are actually sorry to close it – but you can bet we’ll love next summer even more! A special thank you to Jim, Steve and Alex for their countless hours of work in our backyard. You should be proud of the quality work you deliver. We are grateful and glad to be part of you!” 

Mark & Laurie C.

“Great job on the install. Your crew is the best. Please use us as a reference for anyone who wants it.”


“Thank you for all your efforts! The pool is a dream. Pettis has been fabulous. Thanks again.”


“Another swim season has come and gone and it was a great year for us, thanks in large part to Pettis Pools. We have had occasional problems, but nothing insurmountable and together we found solutions. We would like to pay compliments to your workers. Christy was always easy to work with and very accommodating in scheduling our opening and closing. Gregg, Dan, and Nick did a thorough job in the opening. Very competent. The water was crystal clear upon opening and your competent testing crew kept it that way all summer. Most of the time, Stacy did the testing and recommended the right chemicals to keep our pool clean and safe for our many family members (25 grandchildren) who enjoy it with us. We felt she took a personal interest in our pool. She and Sean were great. Jeff and Jerome came in to close us up and again did a great job. Thanks for another good swimming season.” 

J&J M.

“I am writing to you because my husband and I are so grateful to your company and to the decent and hardworking young men who work for you that I just had to let someone know how we felt…I want to thank you for hiring and training such quality people. You are to be commended for running a company that is based upon the ethical business principles that let old people like us sleep better at night. God bless you all.”

C&H C.

“My wife and I recently had a new liner installed in the swimming pool we acquired with the purchase of our home not long ago. Jim Batchelor and his assistants did the job and we could not be more pleased with both the end result—the pool looks spectacular—and the quality of Jim’s workmanship and his pleasant personality. Jim was extremely helpful in answering the many questions my wife and I have about general pool care and about the specifics of our system. Pool maintenance is something completely new for our household and after many trial and error experiences last summer, it was great to have Jim patiently educate us. I know it is generally more common for a company to hear from its customers when there are problems or complaints. But we were impressed by Jim and thought you should know. He is a fine representative for Pettis Pools.” 


“In today’s world where good service and quality products seem to suffer under the weight of mediocrity, it’s great to know that a company like yours holds to high standards. You have made this transaction a pleasant one. I will recommend Pettis to all of my friends. Again, thanks very much.”


“The people at Pettis Pools testing our water are absolutely awesome. We went to another pool store that wanted us to buy $100 of unneeded chemicals. I really appreciate the honesty and that you are there not just to sell chemicals but to help people in the care of their pools. Thank you so much.” 


“Enclosed please find our check for the final payment for our inground pool installation. My wife and I are very pleased with the working relationship we have had with Pettis Pools but especially with you, John. The information you passed on to us about what we were about to get involved with; the process of how a pool is installed, the various added costs besides the actual pool, upkeep, and the enjoyment we would get from the pool was both accurate and reassuring to us. The installation team was the best…totally professional in their workmanship and behavior and the pride they exhibited in their work at our home was evident, welcomed, and appreciated. You mentioned “trust” to me once, and you have earned that from us. Thanks for your patience, professionalism, and knowledge.”


“Your installation of the new pool liner was done very properly. The pool surface was prepared and cleaned so the liner would fit tightly. Very satisfied.”


“Just a note to thank all of you for your help with our (not yours) hot tub problems. John, as you said, “Education is expensive.” Any and all future purchases for our spa, patio, etc. will be at Pettis. You people are the best! Needless to say, if anyone asks us for a recommendation, you will be our first and only suggestion. Thanks again!”

P&L H.

“The team that installed my liner for my newly acquired above-ground pool has been extremely courteous, patient, and kind. This in stark contrast to other pool maintenance companies that I have recently contacted. Specifically, Jim Batchelor has given me a mini pool school lesson, brought pool-related information for me to read, and did whatever it took to make my pool filtering system effective. I sincerely appreciate the excellent customer service that I have received and I will convey my thoughts to others in need of pool care. Just as importantly, I’ll consider Pettis when my wife and I upgrade our patio furniture.”


“We are so happy with our pool. Many have stopped by and asked where we got it! Thanks so much and a BIG thanks to Ron and his men. They did a great job. Listening to your ad on Radio 990. We will be in for patio furniture soon.”


“I have been a retail customer of Pettis Pools for many years and have enjoyed working with Kathy and Jimmy out of the E. Rochester store. They have always taken care of my pool needs in a very courteous and caring manner, and are true professionals.”


“John, As I write this note, we hope all is well with you as we come out of this crazy wet spring.  We are finally drying out here as we look forward to the summer season.  I wanted to take a moment and send you a note regarding your crew.  Jeff’s outstanding leadership on our pool project was exemplary!  Although it’s been filled with challenges, Jeff remained professional, respectful, focused on problem resolution, and most of all maintained a great attitude.  His quality of work, work ethic, and attention to detail did not go unnoticed!  I trust you are very proud and confident as Jeff represents the best of what a project manager can be.  We can’t thank you, Jeff, and the team enough for all your efforts. Warmest Regards,”

Brian & Diane P.
Rochester, NY 14624

“We recently had a pool installed. This is to let you know that your installer was tremendous. In this day and age, it is hard to find a person who takes pride in his work. He was a knowledgeable, a hard worker, and honestly, a perfectionist. He went over and beyond what was expected.”