We get letters from many customers who have taken the time to let us know how pleased they are with someone who did an outstanding job for them, with a renovation project, with the way they were treated, and more. These letters of support mean a great deal to us and serve to inspire us to try even harder to be the very best we can be.

“Their products are great and we liked the variety of hot tubs. The sales people were very knowledgeable. We also liked all the different accessories that were available. Nice store!”

Tracie H.

“I purchased two new Hot Tubs for our rental properties on Lake Ontario. Zach was professional and extremely helpful with the decision and purchase process. He communicated well from start to finish.

Mike and his team went out of their way with excellent communication, delivery and set up of our new tub,

I am looking forward to the second tub being delivered and know Zach, Mike and the crew will once again do an excellent job with getting it delivered and set up with prompt, efficient professionalism!


Paul M.

“Nice, friendly staff. Good selection!”

Laurie C

“Very helpful and kind. The employees helped me kindly. Recently I forgot my face mask. Employee was so kind to give me a mask and allow me to shop so I did not have to go back to my car. Very professional with advice of pools and everything they sell there. I would give six stars if I could.”

Marvin I.

“I highly recommend Pettis Pools & Patio! Their customer service is amazing! They are very quick with answering any questions, very friendly people!”

Janna S

“Great people awesome service always willing to help out with info even if your not purchasing anything at that time. Won’t go anyplace else for our hot tub supplies.”

Jerry G.

“Bought softub from them. Very helpful salesperson, both on phone and email. Gave me a good price and threw in some accessories for free. Delivery was on time , and friendly . Good company thus far!”

Mary P.

“Happy with our softtub service and experience.”

Lindsay C.

“Excellent service on short notice. Professional quality work. Will be a Pettis customer for a long time!”

Benjamin S.

“Sales people were fine. Let’s wait and see if I get my pool. “

Matthew M.

“Very pleasant and helpful staff!”

Brian S.

“Fantastic customer service.”

Andrea M.

“Best service around. Dale is awesome!”

Chas L.

“Very friendly and informative. Willing to answer any questions and help you find what you’re looking for.”

Penelope B.

“The people were kind and courteous they were very helpful and answered my questions. I have no issues with them yet.”

Philip B.

“Great place to buy a hot tub and a pool very knowledgeable staff and they always have the supplies you need plus free water testing.”

Robert S.

“I would like to make you aware of the friendly and competent service I have received at your Manitou Road store. My wife and I purchased a house in January 2008 with an inground pool and spa. Not being familiar with either, I have relied on Kelli McBride for direction and assistance. Whenever Kelli cannot help me, she always directs me to the proper people who can. Nowadays it is difficult to find a friendly and competent service. It is refreshing to do business with people who understand the importance of this and what it means to their customers. I will keep coming back to Pettis Pools & Patio.” 

Bob W.

“We felt compelled to send a quick note to let you know how pleased we are with the new LOOP-LOC system that was installed on our Pettis Pool by Jim Batchelor and Steve Pettis. They really are consummate professionals. Jim and Steve closed the pool, drilled and installed the 34 anchor casings and springs, and had the whole system looking great very quickly. Then they showed us how to disassemble the system for springtime and even helped put up the solar cover roller on the wall in the garage with us. Voltaire once wrote: ‘Appreciation is a wonderful thing; it makes what is excellent in others belong to us as well.’ Thanks for ‘passing on your excellence’ to us.” 

Bill & Elaine L.

“Please pass along my sincere gratitude to Dale – who completed a service on my hot tub during the week of Thanksgiving. He did an extra good job – doing everything he could to get the spa going in time for my company’s arrival. He coached me on some important spa tips too which I really appreciated as I am new to hot tub ownership. Dale has a fantastic customer service style – I am sure he is quite an asset to your team – “a keeper”. Thank you” – A new loyal customer,”

Kate A.

“Dear Pettis Team – Thank you so much for creating the pool that we so envisioned. It will be a blessing to our family for years to come. We recommend you 100% and thank you again from the bottom of our hearts.”

The Colombo Family

“There are not enough words in Webster’s dictionary to describe how satisfied and thankful I am with the service I have received from Pettis Pools via John Napodano and staff (namely, Tony Vito and John Mastrella). Today, it is so very rare to find quality, customer service but I must say, your store and staff certainly have it! Hats off to you, John Napodano, Tony Vito, and John Mastrella! You run a “first-class” operation and it shows by all your other staff members who have been so knowledgeable and helpful to me over the past years of being a Pettis “pool” customer and now a “spa” customer of the last two years. Thank you for treating me with the utmost respect as a customer who intends to remain a “life-long” one!!!”

Elaine M.

“Dear Pettis Pool “family”, I would be remiss to let summer end and to not say thank you for all of the work you have done for us the last 2 pool seasons! When we needed you most, you came running, to pump, patch, repair & finally replace our inground pool liner. We actually enjoyed having a pool the last few weeks of August. The new liner looks great & fits great. Mark & I are actually sorry to close it – but you can bet we’ll love next summer even more! A special thank you to Jim, Steve and Alex for their countless hours of work in our backyard. You should be proud of the quality work you deliver. We are grateful and glad to be part of you!” 

Mark & Laurie C.

“Great job on the install. Your crew is the best. Please use us as a reference for anyone who wants it.”


“Thank you for all your efforts! The pool is a dream. Pettis has been fabulous. Thanks again.”


“Another swim season has come and gone and it was a great year for us, thanks in large part to Pettis Pools. We have had occasional problems, but nothing insurmountable and together we found solutions. We would like to pay compliments to your workers. Christy was always easy to work with and very accommodating in scheduling our opening and closing. Gregg, Dan, and Nick did a thorough job in the opening. Very competent. The water was crystal clear upon opening and your competent testing crew kept it that way all summer. Most of the time, Stacy did the testing and recommended the right chemicals to keep our pool clean and safe for our many family members (25 grandchildren) who enjoy it with us. We felt she took a personal interest in our pool. She and Sean were great. Jeff and Jerome came in to close us up and again did a great job. Thanks for another good swimming season.” 

J&J M.