We get letters from many customers who have taken the time to let us know how pleased they are with someone who did an outstanding job for them, with a renovation project, with the way they were treated, and more. These letters of support mean a great deal to us and serve to inspire us to try even harder to be the very best we can be.

“Mike Bowen from the pool department is great. This spring, I had a new sand filter, chlorinator, and heater installed. He is really knowledgeable about what he does and takes the time to walk you through how to use everything. Thanks for the great service!”

Michael P.

“Very knowledgeable people. If they don’t have the answer to your question they will point you in the direction to somebody who will.”

K McCarthy

“Always friendly. Pricey, but their staff is great!”

Alex K.

“My husband and I ordered patio furniture for the first time with Pettit and were extremely impressed with Jim S who helped us select our furniture. He was very knowledgeable, professional and patient with each of us. In addition we were able to hold the furniture until it was the right time for us to have it delivered.
Quinn delivered the furniture today. Again very pleasant, professional and careful with the product that was ordered. Would recommend this business to anyone who is looking for high quality patio furniture. So happy we choice them!”

Jayne DP

“We went looking at a tuff tub were guided to a better product, soft tub. Salesman was not pushy just advised.”

Jennifer Tyler W.

“Very helpful with guiding you to the model, etc for your needs…priced right, great customer service and quick delivery!”

Mary Abraham J.

“Service and delivery were great and we are very happy with the products we purchased.”

Bill D.

“Staff at Pettis is top notch. They are ALWAYS extremely nice and knowledgeable. I have had many visits there over the past few years, and they have gone above and beyond to help me out. Highly recommend them for any of your pool/hot tub and sauna needs.”

M Smith

“Awesome experience! The guys in the parts room were EXTREMELY knowledgeable and VERY helpful!”

Randy B.

“Can’t say enough about how great our experience with Pettis has been. Minor issues have popped up over the years and they always immediately show up and make it right!”

Edward T.

“The technicians who came to install and set up our infrared sauna were very professional and friendly. Pettis Pools can supply all your pool and sauna needs…… satisfaction guaranteed!”

Ted R.

“The only local place that carries Poolife products. Expensive…but the staff is always knowledgeable and nice.”

Steve B.

“I purchased a new hot tub. My wife and I walked in off the street and ended up buying a hot tub on the floor. Everything that said was fair and honest. I was very impressed with the fact I did not feel like I was being oversold or pushed to d a deal at that moment. I have had occasion to contact Pettis after my purchase and have been encouraged to call if I have any problems. I am very happy that I did business with Pettis and Jim Sproveri specifically.”

Hank J.

“Courteous sales and service staff. NO high pressure sales pitch just answered all our questions and offered common sense day to day information we would need as a spa owner. My family has been doing business with the Pettis’s since the late 60’s. They are a great local business that I highly recommend.”

Kim F.

“Their products are great and we liked the variety of hot tubs. The sales people were very knowledgeable. We also liked all the different accessories that were available. Nice store!”

Tracie H.

“I purchased two new Hot Tubs for our rental properties on Lake Ontario. Zach was professional and extremely helpful with the decision and purchase process. He communicated well from start to finish.

Mike and his team went out of their way with excellent communication, delivery and set up of our new tub,

I am looking forward to the second tub being delivered and know Zach, Mike and the crew will once again do an excellent job with getting it delivered and set up with prompt, efficient professionalism!


Paul M.

“Nice, friendly staff. Good selection!”

Laurie C

“Very helpful and kind. The employees helped me kindly. Recently I forgot my face mask. Employee was so kind to give me a mask and allow me to shop so I did not have to go back to my car. Very professional with advice of pools and everything they sell there. I would give six stars if I could.”

Marvin I.

“I highly recommend Pettis Pools & Patio! Their customer service is amazing! They are very quick with answering any questions, very friendly people!”

Janna S

“Great people awesome service always willing to help out with info even if your not purchasing anything at that time. Won’t go anyplace else for our hot tub supplies.”

Jerry G.

“Bought softub from them. Very helpful salesperson, both on phone and email. Gave me a good price and threw in some accessories for free. Delivery was on time , and friendly . Good company thus far!”

Mary P.

“Happy with our softtub service and experience.”

Lindsay C.

“Excellent service on short notice. Professional quality work. Will be a Pettis customer for a long time!”

Benjamin S.

“Sales people were fine. Let’s wait and see if I get my pool. “

Matthew M.

“Very pleasant and helpful staff!”

Brian S.