If you find yourself in need of hot tub repair, drain & clean service, winterization or spring opening, hot tub cover replacement or upgrade, or simply need parts, Pettis Pools is here to help! Whether you use your hot tub for relaxing, entertaining, or the perfect night with that special someone, it is our goal to get your hot tub up and running as quickly as possible, so you can go back to enjoying it.

We service the following brands: American Whirlpool, Vita, Softub, Tuff Spas, Baja, Gatsby, Marquis, Coleman, Caldera, Dimension One, Master Spas, and 5 O’Clock spas. If you have a brand not listed here, please call us and we will try and refer you to the appropriate repair center.

Hot Tub Valet Service

Premium Package - Low as $175/month

  • Chemicals for the year (Brilliance only)
  • New filters for the year
  • Clean hot tub lines 3 times per year
  • Drain and refill 3 times per year
  • Clean surface 3 times per year
  • Clean and treat spa cover monthly
  • Test and record water chemistry monthly
  • Balance chemicals monthly
  • Adjust water level monthly as needed
  • Spa surface skimmed monthly
  • Clean pump and skimmer baskets monthly
  • Equipment test checklist every month
  • Equipment area cleaned and kept neat
  • 10% discount on parts and service for the hot tub

Deluxe Package - Low as $ 75/month

  • 10% discount on chemicals for the year
  • 10% discount on filters for the year
  • 10% discount on parts and service for the hot tub
  • Clean hot tub lines 3 times for year with Serum Total Cleanse
  • Drain and refill 3 times per year
  • Clean surface 3 times per year
  • Clean and treat spa cover 3 times per year
  • Clean and check filters 3 times per year
  • Adjust water chemistry 3 times per year
  • Equipment inspection checklist 3 times per year
  • Equipment area kept clean and neat

Drain & Clean

Our popular drain & clean service gives you peace of mind that your spa and your spa’s internal plumbing lines are kept in optimal condition. Using our recommended Hot Tub Serum, we will first clean the plumbing lines, drain your tub, clean out any remaining water & debris, chemically clean your cartridge filters, physically inspect all equipment, and clean your cover.

Price - $249 (+ tax) **within 30 miles of either store location.

Winterizing Service

We recommend year-round enjoyment of your hot tub, but if you are going to winterize it, we highly suggest you let our professionals do it for you. Improper winterization is the number one reason for crackled plumbing lines-leading to a very costly repair not covered under warranty. We guarantee your hot tub against freeze damage for a period of 6 months.

Price - $250 (+ tax) for a 1-pump system $50 for each additional pump **within 30 miles of either store location.

Softub Service

Our highly trained technicians service Softub power packs from all over the country. If you do not live close enough to bring your power pack to one of our Rochester, NY locations, please call our dedicated Softub office at 800-996-8827 for assistance. We have an easy program designed to get your power pack to us in the most cost-effective manner for diagnosis and repair

The general Softub services we offer are:

  • Softub pack repairs
  • Control board replacements
  • Pump replacements
  • Up front Softub reskins
  • And much more!

Please feel free to view our spa service brochure below which contains all of our hot tub service information.

Hot Tub Repair

At Pettis Pools, we appreciate the investment you made when purchasing your hot tub or swim spa. Rest assured that we are here to help you care for your spa to ensure it’s long, happy life. Whether it’s routine maintenance, warranty work, or a repair, our factory-trained technicians are only a call away.

We offer the following services to most hot tubs:

  • Heater change
  • Pump change
  • Control board replacement
  • Circuit board replacement
  • Cover Replacement
  • Cover lifter installation
  • And much more!

Please feel free to view our spa service brochure below which contains all of our hot tub service information.